CHRISTOPHER MALAMBO

Led the design and development of diverse IT projects, overseeing the entire project lifecycle from conceptualization to execution, ensuring alignment with strategic objectives and quality standards.

• Spearheaded end-to-end delivery of over 60 complex IT projects across diverse domains, ensuring successful conceptualization, execution, and deployment.
• Directed and mentored high-performing project teams, optimizing resource allocation and meticulously monitoring adherence to comprehensive plans, timelines, and budgets to achieve project goals efficiently.
• Initiated and led critical system upgrades and transformative EBU projects, resulting in significant enhancements to operational efficiency and customer experience.
• Directed mobile money system upgrades, introducing enhanced functionalities and robust security measures that directly addressed evolving market demands and regulatory requirements.
• Successfully implemented SIM registration upgrades, ensuring 100% regulatory compliance and significantly bolstering customer data security protocols.

Managed IT demand utilizing the MTN Demand Management methodology, focusing on continuous learning and iteration to deliver products and services effectively.

• Successfully managed and delivered over 40 critical IT demands, demonstrating exceptional project resilience and execution amidst challenging operational environments.
• Played a pivotal role in delivering key Group KPI projects, including Momo Business, EBU, and MoMo Demands, directly aligning IT initiatives with strategic organizational objectives.
• Maintained a flawless track record, delivering all demands without service impact or rollback since July 2020, ensuring continuous and uninterrupted service delivery.
• Designed and programmed an automated document approval system, significantly improving internal process efficiency and streamlining workflows.
• Implemented a comprehensive demand monitoring system, enhancing project tracking and overall performance management for all IT demands.

Acted as IT Manager Demand Management, delivering innovative products and services with a focus on financial inclusion and mobile money solutions.

• Successfully delivered over 80 IT demands, exceeding a budget of K16M, demonstrating exceptional project management and financial stewardship.
• Spearheaded the development and launch of groundbreaking financial inclusion initiatives, extending banking and financial services to previously underserved communities.
• Led the implementation of mobile money solutions, revolutionizing financial access and driving significant growth in mobile banking adoption rates.
• Established robust project governance frameworks and processes, enhancing transparency, accountability, and effective decision-making across the project lifecycle.
• Championed a customer-centric approach, leveraging insights to continuously enhance product features and user experiences, resulting in increased customer satisfaction.

Managed and maintained business continuity plans, ensuring service level adherence and operational resilience for critical IT systems.

• Managed the development and maintenance of comprehensive Contingency, Business Continuity, and Disaster Recovery plans and procedures for critical IT systems.
• Coordinated 8 successful Disaster Recovery (DR) drills and 7 Restoration drills for critical high availability systems in 2019, ensuring 100% business continuity.
• Successfully managed the implementation of the Firewall Project, significantly enhancing network security and operational integrity.
• Developed and implemented a vendor scorecard to enhance vendor management, leading to improved service delivery and accountability.
• Led the team achieving the most improved Business KPIs, demonstrating effective leadership and strategic impact on overall performance metrics.

Served as a part-time lecturer for distance students at Ridgeway School of Education, contributing to academic instruction.

• Delivered engaging lectures and facilitated learning for distance students, fostering an effective remote learning environment.
• Provided academic support and guidance to students, enhancing comprehension and engagement in remote learning programs.
• Contributed to the development and assessment of curriculum for various distance learning programs.

Responsible for planning, executing, and finalizing Unit and System Testing, coordinating team efforts for high-quality software testing.

• Formulated detailed System & Functional Testing requirements and secured sign-offs for all developments, ensuring comprehensive test coverage across projects.
• Provided critical technical guidance to the team, assessing impact of changes and documenting software requirements to ensure clarity and alignment.
• Investigated, developed, and implemented digital technologies and operating platforms, resolving key business issues and capitalizing on new opportunities.
• Performed comprehensive application debugging and troubleshooting, recommending optimal solutions that ensured successful delivery of digital products.
• Managed day-to-day Application Development FAT/SIT implementation aspects for multiple large-scale projects, ensuring strict adherence to quality standards and project deadlines.

Served in multiple project roles, including Scrum Master, Business Analyst, Tester, and Project Manager, contributing to various bank application deliveries and the digital transformation project.

• Spearheaded the development and launch of the Zanaco Mobile App, significantly enhancing customer access to banking services.
• Led the successful implementation of the Xapit Mobile Banking USSD System, expanding mobile banking capabilities for users.
• Played a pivotal role in the successful deployment of Internet Banking services, improving digital banking accessibility for customers.
• Orchestrated the creation and launch of the Account Opening App, significantly streamlining the customer onboarding process.
• Led the Data Warehouse Project, enhancing data management and analysis capabilities to directly support strategic decision-making.

Awarded for exceptional leadership, innovation, relationships, and complete candor.

Recognized for outstanding leadership, innovation, and relationships.

Recognized as the best IT employee in the IT space for exceptional contributions.